How can we help?
Contact Shon Health
For help with your account, step syncing, points, rewards or linked policy summaries, email customerservice@spinsurance.co.nz. Do not email your password or verification codes.
Signed-in users can also open Account → Contact us in the app. The app is free and is intended for New Zealand.
How step syncing works
Shon Health reads Steps from Apple Health on iOS or Health Connect on Android. The current integration counts activity recorded by Runmefit; phone-generated steps and records from other sources are filtered out.
With your permission, daily step totals and dates, source app, bundle or package identifier, device, platform and source breakdown are uploaded to your signed-in Shon Health account for activity history and conditional points rewards. Syncing can run when you open or refresh the app.
Distance and calorie figures are estimates calculated from steps, not distance or calorie health records. Shon Health does not write health records. You can turn off step access in your device's Apple Health or Health Connect settings. This stops future reads; it does not by itself delete information already uploaded.
Step rewards depend on the current task rules and qualifying linked policies. Membership level is based on distinct active policy types, not steps or points. The app provides policy summaries, not full policy documents or medical advice.
Privacy and account deletion
Read the privacy policy or request account deletion. If an online page is temporarily unavailable, contact support. This support page explains product behavior; it is not the complete privacy policy.